Emotional Intelligence

Validating Emotions: Why "Don't Be Like That" Never Works

Let's Shine Team · · 8 min read
Person comforting their partner by validating their emotions

Emotional validation is the act of recognising, accepting, and communicating that another person's emotional experience makes sense and is legitimate — even if you do not share or fully understand it. The term was systematised by psychologist Marsha Linehan within Dialectical Behaviour Therapy (DBT), originally developed for borderline personality disorder but whose tools are now applied to any human relationship. Emotional invalidation — saying "it's not a big deal," "don't be like that," or "you're overreacting" — is one of the most common and most damaging forms of communication in relationships, because it does not eliminate the other person's emotion; it amplifies it, silences it, or turns it into resentment.

Linehan's 6 Levels of Emotional Validation

Level Name What You Do Example
1 Being present Listening with full attention Put the phone down, make eye contact, nod
2 Reflecting Repeating what the other says without interpreting "What I understand is that you felt excluded"
3 Mind-reading Verbalising the unsaid "I imagine that made you feel insecure"
4 Understanding the cause Validating in light of personal history "It makes sense you'd react that way, given what you've been through"
5 Normalising Acknowledging anyone would feel similarly "Anyone in your situation would feel the same"
6 Radical genuineness Treating the other as an equal, not as fragile "I trust you can handle this, and I'm here with you"

Why "Don't Be Like That" Never Works

Marshall Rosenberg explained that emotions are signals of needs. When someone cries, gets angry, or shuts down, they are communicating that an important need is not being met. Saying "don't be like that" is equivalent to saying "your need is not valid," and that calms no one — it only teaches the person to hide what they feel.

Thich Nhat Hanh used the metaphor of a mother with a crying baby: "No mother tells the baby: stop crying, it's not a big deal. She takes the baby in her arms and rocks it. Your partner's emotions deserve the same tenderness."

Virginia Satir documented that in families where emotions are systematically invalidated, members develop one of the defensive communication stances: placating (denying one's own emotions so as not to upset others), blaming (attacking so as not to feel), or super-reasoning (retreating into logic to avoid affect). None of these stances produces connection.

What Is the Difference Between Validating and Agreeing?

This is the most common and most dangerous confusion. Validating does not mean:

  • That the other person is right.
  • That you must feel the same way.
  • That you approve of their behaviour.

Validating means: "I recognise that you feel this and that it makes sense to you." Thomas Gordon put it this way: "You can accept what someone feels without accepting what someone does." You can validate your partner's anger and at the same time disagree with how they expressed it.

What Are the Most Common Forms of Emotional Invalidation?

  1. Minimising: "It's not a big deal," "other people have it worse."
  2. Rationalising: "Logically it doesn't make sense for you to feel that way."
  3. Comparing: "When something worse happened to me, I didn't react like that."
  4. Premature solving: "What you need to do is..." (without having listened first).
  5. Ignoring: changing the subject, looking at your phone, responding with monosyllables.
  6. Pathologising: "You need professional help" (as a way to evade the conversation).
  7. Blaming: "If you didn't do X, you wouldn't feel that way."

Rosenberg pointed out that invalidation is not always malicious — it often arises from the discomfort of seeing the other person suffer and the impulse to "fix" the situation.

How to Validate Emotions in Practice

Step 1: Be Silent and Listen

Thich Nhat Hanh called it "deep listening": listening with the sole intention of allowing the other person to express themselves. Without interrupting, without preparing your reply, without judging.

Step 2: Name What You Perceive

"I can see you're hurting." "It seems like this has affected you deeply." "I notice you're holding back tears." Naming the other person's emotion is an act of validation in itself.

Step 3: Connect with the Need

Following Rosenberg: "Do you need to feel safer?" "Does what hurts you come from not feeling valued?" This question shifts the conversation from complaint to need.

Step 4: Offer Presence, Not Solutions

"I'm here." "You don't have to solve this right now." "What do you need from me in this moment?" Gordon insisted that the most powerful question after listening is not "what should I do?" but "what do you need?"

What Happens When One Person Validates and the Other Doesn't?

It is common for one partner to find validation easier. Linehan taught that validation is contagious: when a person feels validated, their nervous system calms and they become more capable of validating the other. The change does not need to be simultaneous.

At LetsShine.app, the AI acts as an emotional mirror: it helps you recognise your unconscious patterns of invalidation and proposes alternative ways to respond that validate without giving up your perspective.

Does Validation Have Limits?

Yes. Validating does not mean tolerating abuse, manipulation, or violence. Linehan was clear: validation applies to emotions, not to destructive behaviours. You can say "I understand you're furious" and at the same time "I do not accept being yelled at." Those two statements do not contradict each other; they complement each other.

Frequently Asked Questions

What is emotional validation and why is it important in a relationship?

It is recognising that what your partner feels makes sense and is legitimate, without needing to agree. Linehan demonstrated that validation reduces emotional intensity, facilitates dialogue, and strengthens trust. Without validation, emotions do not disappear — they accumulate and explode.

How do I stop saying "it's not a big deal" to my partner?

Replace that phrase with "I understand this is important to you." Rosenberg recommended an exercise: every time you feel the impulse to minimise, ask yourself "what need are they expressing?" When you see the need behind the emotion, invalidation loses its point.

Does validating emotions mean letting my partner always be right?

No. Validation refers to emotions, not to facts or interpretations. Thomas Gordon distinguished between accepting what someone feels and accepting what someone concludes. You can validate your partner's sadness and at the same time offer a different perspective on the situation.

What are Linehan's 6 levels of validation?

They range from the most basic (being present and listening) to the most profound (radical genuineness). They are: presence, reflection, emotional reading, contextual understanding, normalising, and equal treatment. You do not need to apply all six every time; any one of them already represents a significant change.

Can I validate emotions and set boundaries at the same time?

Absolutely. Linehan taught that validating the emotion and setting a limit on the behaviour are compatible acts. "I understand your frustration and I do not accept being insulted" is an example of validation with a boundary. Both halves of the sentence are necessary for a healthy relationship.

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